Services Not Provided

To maintain efficiency and provide consistent service to all owners and residents, certain services fall outside the scope of property management and are not provided by ConnectAll Property Management.

🏛️ Disputes with Government Agencies, Utility Providers, or Third Parties

ConnectAll does not represent owners in disputes, appeals, or negotiations involving:

• • Property taxes
  • Utility bills
  • Municipal charges or assessments
  • Building departments
  • City or town agencies
  • Utility companies
  • Vendors hired directly by the owner

These matters generally require direct owner involvement, specialized expertise, or legal representation.

🔍 Investigations Unrelated to Property Management Services

ConnectAll does not conduct investigations involving issues that were not caused by the property management company, its contractors, or the residents.

Examples include:

• • Historical property issues
  • Pre-existing construction defects
  • Insurance investigations
  • Utility usage disputes
  • Neighbor disputes
  • Matters involving previous owners or contractors

Owners should engage the appropriate professional, contractor, insurer, or attorney when such investigations are required.

📋 Rebate, Incentive, Warranty, and Claim Applications

ConnectAll does not prepare, submit, or manage applications for:

• • Manufacturer warranties
  • Insurance claims
  • Utility rebates
  • Government incentive programs
  • Tax credits
  • Energy-efficiency reimbursement programs

These programs often require detailed owner documentation, signatures, and ongoing communication that fall outside standard property management services.

🏗️ Improvement and Renovation Project Management

ConnectAll does not manage capital improvement projects, renovation projects, or energy-efficiency upgrade programs, including but not limited to:

• • Mass Save projects
  • Insulation projects
  • Window replacement projects
  • Major remodeling work
  • Building additions

As a courtesy, we may assist with one-time scheduling access for residents when necessary. However, project planning, contractor coordination, permit management, and project oversight remain the owner’s responsibility.

💰 Furniture Sales and Personal Items Transactions, Disposal and Donation

ConnectAll does not list, market, advertise, negotiate, sell, purchase, donate, remove, dispose of, store, transport, or otherwise handle furniture, appliances, vehicles, household goods, or other personal items on behalf of Owners.

Selling personal property involves valuation, ownership verification, payment collection, tax considerations, and transaction management that fall outside the scope of property management services. Owners are solely responsible for arranging and coordinating such services through qualified third-party providers.

📦 Mail, Packages, and Item Storage

ConnectAll does not receive, store, or maintain possession of owner mail, packages,  furniture, appliances, or other personal property.

As a property management company overseeing a large portfolio of homes and apartments, we do not have dedicated storage facilities for owner belongings. Owners should make alternative arrangements for storage, shipping, or package handling.

Scope of Services

Our focus is on providing professional residential property management services, Limiting our scope to the core services allows us to deliver timely, efficient, and cost-effective management to all owners we serve.

If you have questions about whether a particular request falls within our standard management services, please contact us before incurring expenses or making arrangements.