Tenants are generally required to be present during on-site repairs to assist with access, explain the issue, and confirm that the repair has been completed successfully. Please note that some repairs may require multiple visits, depending on technician diagnosis, part availability, or complexity of the issue.

🔍 How to Confirm a Repair

Once the technician or contractor completes the work and indicates the repair is done, please:

    • Immediately test the item to verify that the issue is resolved.
    • If the repair cannot be tested right away (e.g., dishwasher, dryer, or other periodic-use appliances), you will have 48 hours to verify the result and respond via the maintenance request.
    • If no concern or issue is reported within 48 hours, we will consider the repair successfully completed and close the ticket.

⏰ Why Timing Matters

If you fail to confirm the repair immediately (or within 48 hours for deferred testing items), and it turns out another visit is needed for the same issue, you may be responsible for the cost of the additional visit — especially if the delay in confirmation contributes to the problem being prolonged or unclear.

To avoid any misunderstanding or dispute, we strongly encourage you to confirm the results as soon as possible after the repair is completed.

đź“Ś Examples

 

Mike’s Case – Missed Confirmation Resulted in Extra Charge

Mike submitted a clogged sink request within two weeks of moving in. ConnectAll PM sent a plumber who completed the work. Mike, however, left for vacation right after and didn’t check the sink. Two weeks later, he returned, found the sink clogged again, and requested another plumber visit. Since Mike didn’t confirm the first repair in a timely manner, he was charged for the second visit.

 

Emma’s Case – Proper Follow-Up Saved Time and Cost

Emma reported that her AC wasn’t cooling effectively during the summer. ConnectAll PM dispatched an HVAC technician for servicing and filter replacement. Emma was present, tested the air flow, and confirmed it felt cooler. A few weeks later, during a heatwave, the AC underperformed again. After inspection, it was determined the system needed a Freon recharge. The technician returned, recharged it, and Emma confirmed immediately that it worked well again. No extra charge applied because Emma communicated promptly and responsibly.