Whether you’ve located your ideal residence or are prepared to sign a lease, you might have queries. Below, we’ve gathered our most common questions. If your question isn’t here, please reach out to us.
Thank you for your interest in ConnectAll Property Management! We believe in Professional, Honest, and Kind property management services. If you are interested in our listing, please click here. Please note that you can schedule showing with most of our properties. All the rental application criteria are on the rental listing page when you click “Apply Now”.
- Emergency situations encompass those that pose risks to your well-being, jeopardize property integrity, or impact safety. To illustrate, examples of emergencies include:
- Fire – promptly dial 911 in such cases.
- Substantial water leak – swiftly turn off the water supply at the valve or main house shutoff, then contact our 24/7 emergency line.
- Substantial sewer backup – refrain from using any water within your property. If residing in a multifamily setting, urgently inform neighbors to cease water usage and promptly call the 24/7 emergency line.
- Gas odor – directly contact 911.
- Other emergencies – please connect with our 24/7 emergency line.
- Resident 24/7 Emergency Line: (978) 310-1299
- The following examples do not fall under the category of emergencies:
- Lockouts
- Minor faucet drips
- Appliance malfunctions
- For matters like these, which are non-urgent, we kindly ask that you use the resident portal to submit your requests.
Please login to your resident portal, click the Maintenance tab on the left navigation panel, and then click “Request Maintenance”. We know that it is confusing because a question of lease or owner’s mail is not maintenance. We are working with the technology provider to change that, at the same time, please use this way to communicate with us. We will respond most requests within 1 business day.
Rent is due on the first day of the month and will be considered late once it’s past midnight on the first day of the month. There is normally a grace period of 5 days. This means that if you have not paid rent by close of business on the 5th you will be charged a late fee.
We understand that there could be difficult times in life. However, the late fee is strictly enforced. Although you may have an excellent rent payment record, the law requires us to treat all tenants equally.
If you will be late in paying rent this month, please let us know as soon as possible by submitting a maintenance request on your portal. We will follow up with you within one business day. We cannot waive the late fee per the explanation on the late fee question, but we will need to inform the owner and work out a plan to avoid the eviction process.
All the residents are required to maintain the battery in the smoke and CO detectors.
Please find a local locksmith to help get access to your property.
Accident happens! If you damage the property accidentally, please notify us as soon as possible through online maintenance requests. Please submit photos and videos to document the damage. You are required to have the property repaired to the previous condition.
According to the lease, it is not permitted to paint or change the property without owner consent. If you plan to do anything, please send us a maintenance request.
Unless stated differently in the lease, all the lawn is the resident’s responsibility.