Whether you've located your ideal residence or are prepared to sign a lease, you might have queries. Below, we've gathered our most common questions. If your question isn't here, please reach out to us.
Thank you for your interest in ConnectAll Property Management! We believe in Professional, Honest, and Kind property management services. If you are interested in our listing, please click here. Please note that you can schedule showing with most of our properties. All the rental application criteria are on the rental listing page when you click “Apply Now”.
Emergencies include any situation that poses a risk to personal safety, threatens property integrity, or requires immediate attention to prevent further damage. Examples include:
Fire – Call 911 immediately.
Gas odor – Call 911 immediately.
Major water leak – Shut off the water at the valve or main shutoff, then call our Emergency Line.
Severe sewer backup – Stop using all water in the unit. If you’re in a multi-family property, alert your neighbors to do the same and contact our Emergency Line right away.
Other urgent issues – Call our Emergency Line for further assistance.
Resident Emergency Line: (978) 310-1299
Please use this line only for true emergencies. For non-urgent concerns, submit a maintenance request through the Resident Portal.
Please note that the following are not considered emergencies:
Lockouts
Minor faucet drips
Appliance malfunctions
For these non-urgent matters, we kindly ask that you submit a maintenance request through the Resident Portal. This ensures we can track and respond to your request efficiently.
If you have any questions regarding your lease—such as terms, renewal, responsibilities, or any clarifications—please email us at contact@connectallpm.com.
We aim to respond to most inquiries within 1 business day. This ensures we can track your request accurately and provide a timely, thorough response.
Rent is due on the first day of each month and will be considered late after midnight on the 1st. There is typically a 30-day grace period, meaning if rent is not received by close of business on the 30th, a late fee will apply.
We understand that everyone leads a busy life, and occasionally forgetting to pay rent can happen. That’s why we offer an AutoPay feature in the Resident Portal. We highly encourage tenants to enable AutoPay to help ensure timely payments and avoid any late fees.
We understand that there could be difficult times in life. However, the late fee is strictly enforced. Although you may have an excellent rent payment record, the law requires us to treat all tenants equally.
If you will be late in paying rent this month, please let us know as soon as possible by submitting a maintenance request on your portal. We will follow up with you within one business day. We cannot waive the late fee per the explanation on the late fee question, but we will need to inform the owner and work out a plan to avoid the eviction process.
All the residents are required to maintain the battery in the smoke and CO detectors.
Please find a local locksmith to help get access to your property.
Accident happens! If you damage the property accidentally, please notify us as soon as possible through online maintenance requests. Please submit photos and videos to document the damage. You are required to have the property repaired to the previous condition.
According to the lease agreement, painting or making any alterations to the property is not permitted without the owner’s written consent.
If you would like to request a change—such as painting a wall or making other minor modifications—please email us with the details of the proposed change and your reason for it. We will review your request and coordinate with the owner to make a thoughtful decision.
Unless otherwise stated in the lease agreement, lawn maintenance is the resident’s responsibility. This includes regular mowing, watering, and general upkeep to ensure the yard remains in good condition.