When a resident moves out, do not cancel the property’s electricity or natural gas service. Instead, owners should enroll in the utility provider’s landlord or owner program whenever available.

Keeping utilities active during vacancy allows ConnectAll and the owner to coordinate inspections, repairs, cleaning, showings, and move-in preparation without interruption.

🔄 How the Utility Handover Works

The utility responsibility should generally follow this process:

Resident → Owner/landlord → New Resident

When the current resident’s lease ends, the utility account should transition to the owner or landlord program. Once the new resident takes possession, the utility service should transition to the new resident according to the lease.

Owners remain responsible for utility charges during periods when the property is under the owner’s utility account.

🏠 Why Keep Utilities Active?

Maintaining utility service between residents helps:

• • Allow repairs, cleaning, and property inspections to be completed.
  • Keep heating systems operating during cold weather.
  • Prevent potential property damage caused by loss of heat or utilities.
  • Allow contractors and vendors to work at the property.
  • Keep the property ready for showings and the next resident’s move-in.
  • Avoid unnecessary service interruptions and reconnection delays.

⚡ Recommended Utility Programs

🔹 National Grid

For National Grid properties, owners should enroll in the Leave on for Landlord program.

🔹 Eversource

For Eversource properties, owners should use the Property Management Gateway program.

🔹 Puget Sound Energy (PSE)

For PSE properties, owners should enroll in the Owner Allocation Agreement.

🔹 Seattle City Light

For Seattle City Light properties, owners should use the Landlord, Owner, Agent (LOA) Service.